Iron Range CTA

What is a CTA?

Certified Tourism Ambassadors are people who care about our area and want to provide the very best customer service to their guests, no matter where they are from or where they are going.

    CTAs have taken a four-hour classroom course, and achieved a passing grade on an exam.
    They have made, and continue to make, an effort to learn about events, activities and attractions in their area. CTAs visit sites of interest and attend events that celebrate the people, places and things in our region.
    CTAs strive to educate visitors and others about the great things there are to see and do right here on the Mesabi Iron Range.
    CTAs are helpful, and always striving to serve our guests in a positive and memorable manner.
    CTAs are great people to know!

Upcoming Classes:

Monday, May 6, 2024, 1:00-4:00 p.m. If you have questions, please call 218-749-8161. 

Thursday, June 20, 2024. 1:00-4:00 p.m. If you have questions, please call 218-749-8161. 

All classes will be held at the Mesabi Station, 111 Station 44 Rd., Eveleth, MN 55734 unless otherwise noted. Class fee is $25.

Register Now

Look for the pin:

Certified Tourism Ambassadors wear a star-shaped pin to show that they have answers to visitors’ questions! Learn more about CTA, an industry-recognized international certification program.

What Participants Say:

“Excellent resource I can utilize every day!”
“Speakers kept the class moving and the room engaged.”
“Great program! Keep up the good work!”
“Lots of great information and reference material.”
“Nicely put together and very valuable – learned a lot.”

Tell me more

So how do you get the pin? Its easy! Sign up online for a class – the cost is only $25! An Iron Range Tourism Bureau staff person will deliver your “pre-read materials,” which is a book stuffed full of information about things to see and do in our area. Prepare for class by reading the book, and show up ready for fun!

Iron Range CTA on Facebook

Ask to join our closed group for Iron Range CTAs by finding Iron Range Spirit of Hospitality on Facebook, and asking to join the linked group.

CTA Rewards

Get a free drawstring backpack and coffee mug! Contact Beth at for your free passes.

The Certified Tourism Ambassador’s 10 Rules for Exceeding Customer Expectations.