Certified Tourism Ambassadors are people who care about our area and want to provide the very best customer service to their guests, no matter where they are from or where they are going.
They know stuff!
CTAs have taken a four-hour classroom course, and achieved a passing grade on an exam.
They are lifelong learners
They have made, and continue to make, an effort to learn about events, activities and attractions in their area. CTAs visit sites of interest and attend events that celebrate the people, places and things in our region.
They share their knowledge
CTAs strive to educate visitors and others about the great things there are to see and do right here on the Mesabi Iron Range.
They put guests first
CTAs are helpful, and always striving to serve our guests in a positive and memorable manner.
They are superstars!
CTAs are great people to know!
Look for the pin!
Certified Tourism Ambassadors wear a star-shaped pin to show that they have answers to visitors’ questions! To learn more about CTA, an industry-recognized international certification program, click here.
Check back for upcoming classes, or contact us to set one up!
Are you interested in signing up for a class, becoming a facilitator, or just learning more? Contact us today.
Meet our class facilitators
Beth Pierce is the executive director of the Iron Range Tourism Bureau and the administrator of the Iron Range CTA program.
James Pointer is the Interpretive Supervisor at Soudan Underground Mine, Minnesota Department of Natural Resources Parks and Trails Division.